Privacy Policy

We collect information you choose to share with us directly, through:

• Contact form. When you submit the Contact form on this website, the details you enter (name, company, email address, phone number, and message) are transmitted securely to our customer-relationship system — self-hosted and operated by Paricott Industries, not a third party — so our sales team can respond to you. If that system is temporarily unreachable, your browser instead opens a pre-filled email addressed to info@paricott.com, which is sent from your own device once you confirm it.
• Catalogue requests. The Request Catalogue form works the same way — the details you provide (company name, contact details, Domestic or Export interest, product interests, and quantity) go to our sales team so we can send you the catalogue and a quote, with the same email fallback.
• WhatsApp Business communications.When you message us on our WhatsApp Business number, we receive your phone number, the display name on your WhatsApp profile, and the content of your messages (text, images, documents, or voice notes) through Meta’s WhatsApp Business Platform (Cloud API). See Section 3 for details on how this channel works.
• Automatically collected data. Like most websites, our hosting and analytics providers may log basic technical data (such as approximate location, device/browser type, and pages visited) to keep the site secure and to understand overall traffic. See Section 6.

We use the information described above to:

• Respond to product enquiries and quotation requests;
• Process and fulfil catalogue and order requests (Domestic and Export);
• Provide customer support and answer questions about our paper cups and eco-packaging products, including BioCup®;
• Send order updates, dispatch information, and requested catalogues or price lists;
• Maintain records for accounting, dealer, and compliance purposes; and
• Improve our website and product offering.

We do not use your contact information for unsolicited marketing, and we do not sell your personal information to any third party.

Paricott Industries communicates with customers and dealers over WhatsApp using Meta’s official WhatsApp Business Platform (Cloud API). We integrate directly with this platform — we do not route your WhatsApp conversations through a separate third-party messaging vendor.

When you message our WhatsApp Business number, this means:

• Meta (WhatsApp) processes your messages to deliver them to us, in accordance with WhatsApp’s Privacy Policy and WhatsApp Business Data Processing Terms. We encourage you to review those documents to understand how Meta handles your data as the platform provider.
• We (Paricott) see your phone number, WhatsApp display name and profile photo (if public), and the content of the messages you send us, so that our team can respond to your enquiry, share catalogues, and provide order updates.
• We may send you order confirmations, dispatch updates, or catalogue material over WhatsApp in response to a conversation you’ve started with us, or a request submitted through our website or another channel.
• You can stop receiving messages from us at any time by blocking our WhatsApp Business number in your WhatsApp app, or by asking us to stop — see Section 5.

Beyond WhatsApp/Meta (described above), the third parties involved in running this website are:

• Vercel — our website hosting provider, and the provider of the privacy-friendly analytics tools described in Section 6.
• Google Maps — our Contact page embeds a Google Map to show our factory location. Loading that page may cause your browser to load content from Google, subject to Google’s Privacy Policy.

We do not share the information you send us through our forms or WhatsApp with any other third party, except where required by law or to fulfil an order you’ve requested (for example, a logistics partner for export shipments).

Retention. We keep the information you send us — whether by email, form, or WhatsApp — for as long as reasonably necessary to respond to your enquiry, fulfil an order, or meet our accounting and legal obligations, after which it is deleted or anonymised.

Security. We take reasonable technical and organisational measures to protect the information we hold, and we restrict access to it to team members who need it to do their jobs. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

Your rights. You can ask us, at any time, what personal information we hold about you, ask us to correct it, or ask us to delete it. To do so, email info@paricott.com with your request, and we will respond within a reasonable time.

This website uses Vercel Analytics and Vercel Speed Insights to understand aggregate traffic and page performance. These tools are designed to be privacy-friendly: they do not use cookies to track individual visitors across sites, and they report anonymised, aggregated statistics rather than tracking any one visitor by identity.

We do not currently use advertising cookies or third-party tracking pixels on this website.

This website and our WhatsApp Business number are intended for business and consumer enquiries related to our products, and are not directed at children. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will change whenever we do. We encourage you to review this page periodically.

This policy is governed by the laws of India, and any disputes relating to it are subject to the jurisdiction of the courts at Khandwa, Madhya Pradesh.